General
When you book your trip via The Perfect World Travel, your booking and trip will be managed by Volontärresor Sverige AB in Sweden, and therefore Swedish consumer legislation applies. If a dispute would arise, there are clear rules regarding you as a consumer. The general and specific travel conditions, together with the information Volontärresor/The Perfect World Travel provides, regulate the agreement between the traveller and the organizer.
The agreement also includes specific information that the traveller receives regarding changes or additions to the above documents. In a case where the general and special conditions are contradictory, specific conditions apply. The following are the special conditions of travel for traveling with Volontärresor Sverige AB.
Application
You can apply using the website or send your application via post, fax or e-mail. You can also call The Perfect World Travel directly. Your application is binding (see Cancellation).
Accurate Contact Information
The traveller must provide The Perfect World Travel/Volontärresor with correct contact details and inform them of changes, so that the traveller can be notified in case of changes to their trip.
Cancellation Insurance
Not included in the price.
Cancellation
The following number of days for cancellation and fees applies if you cancel your trip.
Cancellation…
- 60 days before departure: Traveller pays € 100.
- 60 days or later, but earlier than 21 days before departure: Registration fee is forfeited.
- 21 days or later, but earlier than 14 days before departure: Traveller pays 25% of the total price.
- 14 days or later: Traveller pays 50% of the total price.
- less than 24 hours before departure: traveller pays 100% of the price.
Interrupted stay
If you need to cancel an already started volunteer stay, The Perfect World Travel/Volontärresor is not responsible for a refund of the fee for the remaining volunteer stay, accommodation or courses. Volontärresor also has the right to interrupt a volunteer’s program if the volunteer has misbehaved in such a way that it has a negative effect on the continued volunteer work and stay.
Payment
Payment is made on two occasions.
- For your application to be valid, a registration fee must be paid as soon as you book your trip, no later than 7 days after receiving your invoice. We will send out the invoice, travel conditions, tips and literature about two months before departure.
- Final payment must be made no later than 21 days before departure. The invoice is sent by post or email well in advance.
Travel Insurance
Travel insurance is not included in the price of the trip. You have to arrange this on your own so that you have comprehensive travel insurance that cover adequate protection in the event of illness, theft, and injury during your stay. The insurance must also cover costs for any repatriation.
Travel Groups
Our aim is always to send a whole group of volunteers to the same destination and project. If we can’t arrange a group for your destination and/or project, we will not cancel your trip and you will travel on your own.
Passport & Visa
All our trips require a valid passport. You pay for the required visas and the cost of visas where you apply at the border, as well as the visas you must apply for electronically. See the itinerary for each country on our website or contact us for more details. It is the traveller’s responsibility to ensure that the requirements of countries and authorities for the individual traveller are met for the entire trip. If the traveller has no passport or visa on departure, or otherwise denied exit /entry, no reimbursements occur. The traveller is responsible for their passport and other documents required for visa application.
Claims
If you have any problems during your volunteer stay, you inform your local coordinator first. After that you contact Volontärresor, and together we will try to solve the problem. Complaints and claims must be in writing to Volontärresor no later than one month after coming back from your trip.
Amendments of the price
We reserve the right to correct the price of the trip in the case of larger changes in trip costs. For example, changes in price regarding project costs and exchange rates. A change of price is always notified to the traveller as soon as possible but no later than 30 days before departure.
Amendments of contract terms and itinerary
The structure of the trips is such that it is impossible to guarantee the itinerary to be followed 100 %. Itineraries are therefore always preliminary. This condition must be accepted by the traveller. Volontärresor reserves the right to make changes to existing trip contract terms.
Changes in itineraries may occur for many reasons. This includes weather conditions, local authorities influence, change of permits, changed conditions for projects etc.. If applicable, it is Volontärresors ambition to find an equivalent replacement.
If the traveller chooses not to use the specified hotels, transportations, host families or volunteer projects, or leaves the group during the trip, reimbursements or refunds are not possible. Furthermore, the organizer declines financial responsibility for events that can be classified as force-majeure.
Volontärresor follows development in all destinations. The trips are not static. Therefore, we are always prepared to alter trips to make them even more interesting through better projects, for example. It is not always straight forward to meet a foreign culture and its traditions and laws. We visit the most diverse cultures, with the aim of bringing understanding and knowledge of the outside world. To demonstrate respect and to be respected, it is necessary for the traveller to adjust to the local culture to the extent required.